If you have any questions or concerns regarding any of our policies listed below please reach out to us!
*Please allow 1-2 business days for standard processing after your order has been placed. After this period, the shipping process will go into effect. During high sale times and holiday seasons it may take up to 5-7 business days for standard processing
*Currently we only ship within the continental USA
*We are unable to make any adjustments, or additions to orders after they have been submitted. No exceptions.
*We are unable to cancel orders after they have been submitted
*Mulberry Cottage does not guarantee the stock of any item
*Orders cannot be combined
RETURN OR EXCHANGE:
Money will not be refunded for any purchase, STORE CREDIT ONLY will be issued.
Once your Return has been processed you will be issued an Online Store Credit.
Returns from online purchases must be made within 14 days from the delivery date.
Returns made after this date will not be processed and you will be charged an $8 fee to have it shipped back to you.
Any merchandise that is returned to us within our deadline is eligible for store credit only, minus the cost of shipping. An electronic gift card will be issued via email within 5 business days of return.
Any store credit that is issued will not include the cost of shipping
All items received as returns must be unworn, unwashed, unaltered and in smoke-free condition. Any exceptions will be refused. All tags must be intact. (This condition does not apply to items at come without a tag).
Final Sale items and accessories are FINAL SALE & cannot be returned. Any sale items or accessories returned, will NOT be processed. If you wish to have this item returned back to you, we can include it in your next order or charge an $8 re-shipping fee.
Purchases made during special promotions (Black Friday sales, etc.) are not eligible for refunds or exchanges.
We inspect all returned items and reserve the right to deny a return or refuse a refund based on the returned condition.
The customer is responsible for shipping the returned item, as well as the cost of return shipping, except in circumstances of defect
To return an item please email us at firstname.lastname@example.org
You may also bring your item into the shop to receive an in-store credit to use at our physical location located at:
46 W. Main St.
*If you suspect that you have received a defective item, please email pictures of your item to email@example.com within 48 hours from the date of delivery and indicate ‘Defective’ or ‘Damaged’ in the subject line. Include first and last name on your account, order number and name of the product. You should receive a response within 24 hours, M-F during business hours.
*Defective items will be exchanged for the same exact item.
*If items have makeup, deodorant, or other stains/odors, you WILL NOT be given credit and items will be sent back for an $8 return fee. No exceptions.
*Items that are RECEIVED with: broken buttons, broken snaps, holes, inoperative zipper, or stains ARE considered defective. Defective items DO NOT include: a difference in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, details not laying flat, dying patterns etc.
*** Please note that different fabrics will wash up differently. Items may shrink and color may change depending on the fiber content. This is the nature of fabrics and is not considered to be a defect or damage. If you have any questions or concerns about fabric care please reach out to us so that we can help assist you BEFORE you purchase an item.***
*We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through electronic analysis, we may restrict or refuse future return or exchange transactions from such customers.
Items that are returned to us due to an incorrect shipping address will be charged an additional $8 to have it resent to the correct address regardless of original shipping fees.
*Orders are shipped Mon-Fri, excluding holidays.
*Please allow 48 Hours for in-store pick up.
*We are unable to combine shipping costs for multiple orders placed in the same, or multiple days, whether the order has shipped or not
*We do not offer expedited shipping, standard shipping only is available
*It may take 24-48 hours for you to receive a confirmation email that your package has left our facility.
*Mulberry Cottage is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery
*Mulberry Cottage is not responsible for the receipt of shipping confirmation email.
Our goal is 100% customer satisfaction. If you have any concerns or questions regarding your return or exchange, please email us at firstname.lastname@example.org or call us at the shop at 812.988.9803 between 10 am and 5 pm Eastern Daylight time any day!